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Terms & Conditions
Main Line ExcursionsTerms & Conditions
Special Trains Terms & Conditions
All tickets are sold subject to these conditions.
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CHESTER EXCURSION 03/08/2024
This excursion is promoted by Bishop Trains Limited, Bishop Auckland, referred to as "the promoter" below.
The train is operated by Hanson & Hall Rail Services Solutions Ltd, referred to as "the train operator" below.
1. All seats are fully reserved and must be booked and paid for in advance. The promoter endeavours to fulfil specific seating requests subject to availability.
2. While the train operator/the promoter will make every reasonable effort to ensure that the train runs as planned, the train operator and the promoter do not accept responsibility for delays, mishaps or alterations (including a change of the advertised route) or curtailment of the tour arising from situations outside of their control.
3. The train operator and the promoter cannot be held liable for any missed connections or non-use of tickets.
4. Provisional times are only a guide and when booking you accept that these may differ from the final times. Final times will be provided with your ticket, normally about a week before the date of the tour.
5. Please allow plenty of time to reach your joining station and, if appropriate, sufficient time to park your car and make your way to the correct platform to join the train. You may be required to produce your ticket for inspection at station ticket gates.
6. If an excursion is cancelled by the train operator or the promoter a full refund will be made, but no other liability shall be incurred.
7. The train operator and the promoter reserve the right to refuse access to, or remove from the train, any persons who are considered to be using inappropriate behaviour affecting the safety of the train and its passengers, spoiling the enjoyment for other passengers on the train, or failing to comply with any reasonable requests made by a member of the train staff.
8. If you have any issues during your journey please bring them to the attention of one of the train stewards, Bishop Trains staff or the Train Manager so that there is an opportunity to rectify the situation. It is unreasonable to take no action at the time and subsequently make a complaint. If the problem is not resolved then please put your complaint in writing to Bishop Trains, Railway Station, Bishop Auckland, DL14 7TL, to arrive no later than 10 days after your date of travel.
9. The train operator and the promoter cannot be held liable for any costs incurred, or any other losses resulting from a passenger missing the train. It is the passenger's responsibility to ensure that they are at the station in good time to board the train. Your ticket is not valid on the services of any other train company. Refunds are not granted if you miss the train.
10. The type of train used, including carriages and the locomotives, may differ from those shown in publicity. The type of train provided for the excursion is purely dependent upon the train operator being used and rolling stock availability. Different train providers operate different types of stock.
11. We are sorry but pets and bicycles are not accommodated.
12. Smoking and vaping are not permitted in any part of the train, nor on railway stations or connecting coaches.
13. We cannot accept unaccompanied minors aboard – all under 16’s must be accompanied by a parent or responsible adult (18+)
14. All tickets are subject to the cancellation & alteration conditions set out below.
15. Your booking is accepted as constituting acceptance of these conditions.
Customer Cancellation or Alteration to a Booking
1. For cancellations received more than 10 days prior to the tour departure refunds will be given. To cover any non-recoverable charges or costs the promoter reserve the right to reduce the value of these refunds by up to the greater of £10 or 10% of the sum paid.
2. No refund will be given for cancellations received within 10 days or less of the tour departure or for failure to board the train on the day.
3. Deposits are non-refundable.
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FESTIVE CAPITAL EXPRESS - 06/12/2025
This excursion is promoted by Bishop Trains Limited, Bishop Auckland, referred to as "the promoter" below.
The train is operated by Hanson & Hall Rail Services Solutions Ltd, referred to as "the train operator" below.
1. All seats are fully reserved and must be booked and paid for in advance. The promoter endeavours to fulfil specific seating requests subject to availability.
2. While the train operator/the promoter will make every reasonable effort to ensure that the train runs as planned, the train operator and the promoter do not accept responsibility for delays, mishaps or alterations (including a change of the advertised route) or curtailment of the tour arising from situations outside of their control.
3. The train operator and the promoter cannot be held liable for any missed connections or non-use of tickets.
4. Provisional times are only a guide and when booking you accept that these may differ from the final times. Final times will be provided with your ticket, normally about a week before the date of the tour.
5. Please allow plenty of time to reach your joining station and, if appropriate, sufficient time to park your car and make your way to the correct platform to join the train. You may be required to produce your ticket for inspection at station ticket gates.
6. If an excursion is cancelled by the train operator or the promoter a full refund will be made, but no other liability shall be incurred.
7. The train operator and the promoter reserve the right to refuse access to, or remove from the train, any persons who are considered to be using inappropriate behaviour affecting the safety of the train and its passengers, spoiling the enjoyment for other passengers on the train, or failing to comply with any reasonable requests made by a member of the train staff.
8. If you have any issues during your journey please bring them to the attention of one of the train stewards, Bishop Trains staff or the Train Manager so that there is an opportunity to rectify the situation. It is unreasonable to take no action at the time and subsequently make a complaint. If the problem is not resolved then please put your complaint in writing to Bishop Trains, Railway Station, Bishop Auckland, DL14 7TL, to arrive no later than 10 days after your date of travel.
9. The train operator and the promoter cannot be held liable for any costs incurred, or any other losses resulting from a passenger missing the train. It is the passenger's responsibility to ensure that they are at the station in good time to board the train. Your ticket is not valid on the services of any other train company. Refunds are not granted if you miss the train.
10. The type of train used, including carriages and the locomotives, may differ from those shown in publicity. The type of train provided for the excursion is purely dependent upon the train operator being used and rolling stock availability. Different train providers operate different types of stock.
11. We are sorry but pets and bicycles are not accommodated.
12. Smoking and vaping are not permitted in any part of the train, nor on railway stations or connecting coaches.
13. We cannot accept unaccompanied minors aboard – all under 16’s must be accompanied by a parent or responsible adult (18+)
14. All tickets are subject to the cancellation & alteration conditions set out below.
15. Your booking is accepted as constituting acceptance of these conditions.
Customer Cancellation or Alteration to a Booking
1. For cancellations received more than 10 days prior to the tour departure refunds will be given. To cover any non-recoverable charges or costs the promoter reserve the right to reduce the value of these refunds by up to the greater of £10 or 10% of the sum paid.
2. No refund will be given for cancellations received within 10 days or less of the tour departure or for failure to board the train on the day.
3. Deposits are non-refundable.
Bishop Trains Limited
Railway Station
Bishop Auckland
DL14 7TL
01388-661394
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