Bishop Auckland Railway Station

National Rail Travel Centre

Bishop Auckland

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Ticket Sales Line: 01388-661394

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Mon - Sat 09:00-12:25 & 13:00-16:00 / Bank Hols 09:00-12:15

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Privacy Policy

Your privacy is important to us. This Privacy Policy sets out the procedures Bishop Trains has in place in relation to the collection, use and disclosure of information you may provide or we may collect via the "Booking Service" (this includes contacts forms and online ticket requests for all products sold by Bishop Trains Travel Centre).


To facilitate purchases made on the Booking Service, Bishop Trains may process your personal data as a controller.



Your Consent


By using our Booking Service, you agree with the terms of this Privacy Policy and whenever you submit information via the Booking Service, or otherwise use the Booking Service, you consent to the collection, use and disclosure of that information in accordance with this Privacy Policy.



Active Collection of information


Some parts of the Booking Service require you to actively submit information in order for you to benefit from specific features, or make ticket bookings. Some of this information may be personal (namely, information that can identify you, such as your name, address, phone number, age or date of birth). We only collect such information when you choose to supply it to us. You confirm that the information you enter about yourself and any other passengers who you are booking for is true, and that when you are submitting personal data belonging to anyone other than yourself you have permission from those passengers, or parental or guardian’s consent where that person is a child under 16.


Please note that if you call us we record your phone call and retain the recording for three months.  This helps both us and you as a customer because it means that: i) We have a record of our interaction with you to assist us in dealing with live sales support activities; and ii) We can resolve issues more quickly, based on queries you have recently raised.



Passive Collection of Information


We do not collect or process anonymous information about your use of the Booking Service or our website. We do not share anonymous information about your use of the Booking Service or our website with third parties for analytical purposes.





We do not use "cookies" or other similar anonymous tracking technologies on our Booking Service or website.



Use of Information


Your personal information submitted to us is used for operational purposes only, for example, producing tickets, processing payments (including fraud screening) or confirming orders.


You use our booking service without logging in or registering as a user.  



Sharing of Information


We may share your personal information with third parties (including third parties outside of the EU) for the purpose of (a) processing a booking reservation, hotel, other travel product or otherwise in relation to fulfilling a booking you have made via the Booking Service; (b) for the purpose of alerting you about your booked journeys; (c) for processing payment (including fraud screening).


If you book a Eurostar ticket we will share with SNCF/Eurostar the name and date of birth of you and any other passengers who you are booking tickets for, together with your email address - these details are required by Eurostar in order to issue each ticket and provide you with service information.


If you book a ticket for travel in continental Europe or Worldwide we share the name of each passenger with SNCF/ACP Rail and the transport carrier – this is required in order to issue each ticket.  Transport carriers in continental Europe also require us to share the date of birth of any youth (aged 0 – 25) with them before they can issue a youth ticket.


If you book a ticket for coach travel we will share the name of the lead passenger, or, if required, the name of each passenger with the transport carrier – this is required in order to issue each ticket.  


Transport carriers may also require us to share your address and/or telephone number with them before they can confirm your booking.


Bishop Trains third party service providers may further use your personal information (a) for analysis and market research related services; (b) to carry out survey related activities with you; and (c) for the purpose of alerting you about your booked journeys; and (d) to contact you about new features, services, products and special offers ("Marketing Information") in line with any consent that you have provided. If you initially wish to receive such material but you change your mind later, you may tell the third party by using the "Contact Us" section of their website.



Use of location data


We do not use or collect information about your location or approximate location may be used by our Booking Service from Internet traffic information, such as your IP address.





We take the security of your data very seriously. We employ physical, electronic and administrative security measures to protect the information that we collect about you from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. You acknowledge and agree that we shall not be responsible for any unauthorised use, distribution, damage or destruction of personal data, except to the extent we are required to accept such responsibility by the data protection laws.



Links to third party Internet sites


Our Website may contain links to other sites and sources of information. By clicking on these, you will leave our Website or Mobile Application (as appropriate) and this Privacy Policy will not apply to your use of any other sites.



Changes to this Privacy Policy


There may be changes in how we use your data. All such changes will be notified to you by updating this Privacy Policy.



Access to Personal Information


You are entitled to see the personal information we hold about you and may obtain these details by writing to us at: Bishop Trains, Railway Station, Bob Hardisty Drive, Bishop Auckland, DL14 7TL. We are entitled by law to charge an administrative fee to meet our costs in providing you with such details and we may require proof of your identity before we supply the information to you.



Contacting us

If you have any questions about this Privacy Policy and would like contact us, please contact Bishop Trains using the "Contact Us" section of our Website.